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When you subscribe to one of our Discovery Kits, you’ll be enrolled in a flexible subscription designed to fit your needs. No commitments, no hassle—just everything you need to get started with neat, with a 40% saving. Your first Discovery Kit order
£15.00 + £1.99 delivery. £12.00 + £1.99 delivery. 1x Refillable Aluminium Spray Bottle made from 100% recycled aluminium. 1x Reusable Trigger Spray. 4x Plastic-Free Concentrated Anti-Bac Multi-Surface Cleaner Refills 30ml. £12.00 + £1.99 delivery. 1x
To change the refills in your next order, head to your account login and sign into your portal with the email address you signed up with. Once logged in, select the ‘edit products’ button:You’ll be able to see which refills are coming in your next or
Log in here with your email address which will prompt you to add a 4-digit code which we will supply to you via email or text. If you do not receive your 4digit code, please use the following link to log in with your email address and password. If yo
You can delay your next order by skipping your delivery by up to 4 months on any selected date. Simply log in to your account and click on the 'Skip' button. Your next billing date will then be set to your chosen new date from that moment. It's as si
By default, all of our Discovery Kit subscriptions are set to a 4-month frequency, but you can choose to select either 1,2, 4, 6 or 12 months for flexibility. Just log in to your account, then Edit Frequency. You will then be able to choose your pref
To update your payment method for your next order, Just log in to your account and click on 'edit' next to your billing information. You will be able to add a new payment method and enter your card details directly in the portal. We have had some cus
To update your delivery address for your next order, head to your account login and click on 'edit' next to your shipping information, where you will be able to enter your new details. If you're having any trouble doing this, you can submit an email
You can contact us via our Help Centre, or otherwise, please reach out to our customer care team at [email protected] 💚
Yes, we do offer all of our products as a one-time purchase too! All you need to do is select the One-Time Purchase option and add the product to your cart. For the best savings, the Subscribe & Save option is your best bet - but we understand this i
We're sorry to hear you’d like to cancel your deliveries. To manage your subscription, simply log into your account and select ‘Cancel’. Choose your reason, confirm your request, and you’re all set. If you need any assistance, feel free to reach out
We have had some customers experience an issue when using ShopPay trying to update their payment details. There appears to be an issue with ShopPay and we advise to update your card details directly on our site and not use ShopPay as your default pay