Subscriptions
How does a neat subscription work?
When you subscribe to one of our Starter Kits, you’ll be enrolled in a flexible subscription designed to fit your needs. No commitments, no hassle—just everything you need to get started with neat, with a 40% saving. Your first Starter Kit order has
What types of subscriptions do you offer?
£25 (save 40%) + free shipping. £23 (save 42%) + £2.49 delivery. £29 (save 53%) + free shipping. £10.84, plus £2.49 delivery. Home Care Refills (3-pack). £8.93, plus £2.49 delivery. £19.76, plus £2.49 delivery
Can I swap/change my refills?
To change the refills in your next order, head to your account login and sign into your portal with the email address you signed up with. Once logged in, select the ‘edit products’ button:You’ll be able to see which refills are coming in your next or
Logging into my account
Log in here with your email address which will prompt you to add a 4-digit code which we will supply to you via email or text. If you do not receive your 4digit code, please use the following link to log in with your email address and password. If yo
How to skip or reschedule my next delivery
You can delay your next order by skipping your delivery by up to 3 months on any selected date. Simply log in to your account and click on the 'Skip' button. Your next billing date will then be set to your chosen new date from that moment. It's as si
Can I change the frequency of my deliveries?
By default, all of our Starter Kit subscriptions are set to a 3-month frequency, but you can choose to select either 1,2, 4, 6 or 12 months for flexibility. Just log in to your account, then Edit Frequency. You will then be able to choose your prefer
Update my payment method
To update your payment method for your next order, Just log in to your account and click on 'edit' next to your billing information. You will be able to add a new payment method and enter your card details directly in the portal. We have had some cus
Update my delivery address
To update your delivery address for your next order, head to your account login and click on 'edit' next to your shipping information, where you will be able to enter your new details. If you're having any trouble doing this, you can submit an email
How can I get in touch about my subscription?
You can contact us via our Help Centre, through our contact form here, or otherwise, please reach out to our customer care team at [email protected]. 💜
Can I make a one-time purchase?
Yes, we do offer all of our products as a one-time purchase too! All you need to do is select the One-Time Purchase option and add the product to your cart. For the best savings, the Subscribe & Save option is your best bet - but we understand this i
How do I cancel my subscription?
We're sorry to hear you’d like to cancel your deliveries. To manage your subscription, simply log into your account, locate the 'More' button under your subscription plan and select ‘Cancel’. Choose your reason, confirm your request, and you’re all s
Payment method issue
We have had some customers experience payment issues when using ShopPay as a payment method. If you are using ShopPay we recommend updating your card details directly on our site and removing ShopPay as your default payment method. You can update you