FAQS

Shipping & Returns

FAQs

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You can contact us via our Help Centre, or otherwise, please reach out to our customer care team at hello@neatclean.com 💚

How can I get in touch about my subscription?

Subscriptions

How does the Discovery Kit subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

How can I get in touch about my subscription?Updated a month ago