FAQS

Shipping & Returns

FAQs

neat

We have had some customers experience payment issues when using ShopPay as a payment method. If you are using ShopPay we recommend updating your card details directly on our site and removing ShopPay as your default payment method. You can update your card details by logging&#xA0;<a href="https://neatclean.com/a/account/shopify-login" style="text-decoration:none;">in here</a>.If you&apos;re experiencing any trouble doing this, you can submit an email to us&#xA0;<a href="https://neatclean.com/pages/help-center?hcUrl=%2Fen-GB%2Fcontact" style="text-decoration:none;">here</a>&#xA0;and we&apos;ll get back to you as soon as possible to help resolve your issue.

We have had some customers experience payment issues when using ShopPay as a payment method. If you are using ShopPay we recommend updating your card details directly on our site and removing ShopPay as your default payment method. You can update you

Payment method issue

Subscriptions

How does a neat subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

Payment method issueUpdated 2 months ago