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FAQs

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Neat Clean Help Centre

How does the Discovery Kit subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

You can find additional refillable bottles here or under our 'extras' section.

You can find additional refillable bottles <a href="https://neatclean.com/collections/extras-1">here</a> or under our &apos;extras&apos; section.&#xA0;

We selected our pump based on durability and these performed the best, however, they can get a bit clogged especially in hard water areas. We recommend regular rinsing through the pump system with hot water to stop sticking and using filtered water w

We selected our pump based on durability and these performed the best, however, they can get a bit clogged especially&#x202F;in hard water&#x202F;areas. We recommend regular rinsing through the pump system with hot water to stop sticking and using filtered water when possible. We also advise refilling your hand wash bottle when it is nearing empty as continuing to force the pump when the bottle is running too low can damage the pump mechanism beyond repair. If the pump is stuck due to limescale or grime build-up we advise running the pump chamber (the large chamber above the spring) under hot water until it pops free, please be careful to avoid scalding when using hot water. Once the pump has been released, pump some hot water through the system until it feels free of sticking.Give this a try and if it doesn&apos;t work you can order a free replacement pump. Please find the hand wash replacement pump <a href="https://neatclean.com/collections/extras-1/products/replacement-foaming-hand-wash-pump">here</a> or on our &quot;Extras&quot; page and use the discount code FREEPUMP at checkout.&#xA0;For any further assistance please reach out to our customer care team <a href="https://contact.gorgias.help/forms/63wu97f9">here</a> or at <a href="mailto:hello@neatclean.com">hello@neatclean.com</a> &#x1F49A;

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