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FAQs

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We're here to help. Track orders, return orders, report an issue, get more information. Subscription queries.

Neat Clean Help Centre

How does a neat subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

You can find additional refillable bottles here or under our 'extras' section.

You can find additional refillable bottles <a href="https://neatclean.com/collections/extras-1">here</a> or under our &apos;extras&apos; section.&#xA0;

Pump Care 101💧. Our hand wash pumps are small but mighty. From time to time, they need a little TLC to make sure they can create the most satisfying hand wash around. Here are some quick care tips:. The upgrade:. We've been listening. Our replacemen

Pump Care 101&#x1F4A7;Our hand wash pumps are small but mighty. From time to time, they need a little TLC to make sure they can create the most satisfying hand wash around.Here are some quick care tips:<ul><li>Give your pump a weekly hot water rinse</li><li>Use filtered water in hard water areas</li><li>Don&apos;t force the pump up or down when your bottle&apos;s nearly empty - pop in a new refill instead</li><li>Hot water fixes most sticky situations. Let the water flow through the pump until it feels easier to use</li></ul>The upgrade:We&apos;ve been listening. Our replacement pumps are now stronger and built to last &#x1F4AA;Every pump comes with a 12-month guarantee too. Having pump troubles? Pop us a message <a href="https://contact.gorgias.help/forms/63wu97f9" target="_parent" style=" text-decoration: none;">here</a> or drop us an email at <a href="mailto:hello@neatclean.com" target="_parent" style=" text-decoration: none;">hello@neatclean.com</a> &#x1F49C;

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