As our team are working fast to get your order ready and shipped we can not guarantee cancellation. Please contact our customer care team here within 15 minutes of placing your order or submit a request to cancel through the order management options

As our team are working fast to get your order ready and shipped we can not guarantee cancellation. Please contact our customer care team <a href="https://neatclean.com/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">here</a> within 15 minutes of placing your order or submit a request to cancel through the order management options in our help centre. We will try our best to fulfil your request and will be back in touch with an update soon.&#xA0; If we are unable to cancel your order you can return any unopened items to the following address within 28 days for a refund:neat.27 Kilbirnie PlaceGlasgow&#xA0;G5 8QR Please include your name and order number with the return. Once we have verified your return, your refund will be processed.

How can I cancel my order?

If you need to change the shipping address after placing an order, please contact us with the new address details within 15 minutes of placing the order. Once you provide the information, we will update the shipping address for your pending order if

If you need to change the shipping address after placing an order, please contact us with the new address details within 15 minutes of placing the order. Once you provide the information, we will update the shipping address for your pending order if we manage to catch it in time.

How are shipping address changes handled for an order?

FAQS

Shipping & Returns

FAQs

neat.

Orders & Payment

How does the Discovery Kit subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?