How can I cancel my order?Updated 2 months ago

As our team are working fast to get your order ready and shipped we can not guarantee cancellation. Please contact our customer care team here within 15 minutes of placing your order or submit a request to cancel through the order management options in our help centre. We will try our best to fulfil your request and will be back in touch with an update soon. 

If we are unable to cancel your order you can return any unopened items to the following address within 28 days for a refund:

neat.

27 Kilbirnie Place

Glasgow 

G5 8QR

Please include your name and order number with the return. Once we have verified your return, your refund will be processed.