FAQS

Shipping & Returns

FAQs

neat

<p>Unfortunately, we can not guarantee address changes after an order has been placed. If you need to change the shipping address after placing an order, please contact us with the new address details within 15 minutes of placing the order. Once you provide the information, we will do our best to amend your order.&#xA0;</p>

Unfortunately, we can not guarantee address changes after an order has been placed. If you need to change the shipping address after placing an order, please contact us with the new address details within 15 minutes of placing the order. Once you pro

How are shipping address changes handled for an order?

How does a neat subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

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Update my delivery address

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Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

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Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

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Can I return my neat order?

How can I cancel my order?

Orders & Payment

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Wholesale

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How do I stop my hand wash pump from sticking?

How are shipping address changes handled for an order?Updated 2 months ago