FAQS

Shipping & Returns

FAQs

neat.

<p><span id="isPasted" style="color: rgb(68, 68, 68); font-family: Gilroy; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.26px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We highly recommend using our Neat refill bottles. Our products have been formulated and tested for our bottles and pump/triggers. We cannot guarantee the products will work effectively in other bottles.</span></p>

We highly recommend using our Neat refill bottles. Our products have been formulated and tested for our bottles and pump/triggers. We cannot guarantee the products will work effectively in other bottles.

Can I use any bottle with neat refills?

Product & Ingredients

Using neat. products

How does the Discovery Kit subscription work?

What types of subscriptions do you offer?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

Where do you ship?

How long will it take for my order to arrive?

How do I return an order?

Orders, Shipping and Returns

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

Can I use any bottle with neat refills?Updated a year ago