FAQS

Shipping & Returns

FAQs

neat

<p id="isPasted">We currently only ship to the UK and the Channel Islands. However, we have <a href="https://neatclean.com/pages/stockists" id="isPasted" style=" text-decoration: none;" target="_blank" title="Stockists">stockists</a> who do ship worldwide. You can&#xA0;<a href="https://neatclean.com/pages/help-center?hcUrl=%252Fen-GB%252Fcontact" style=" text-decoration: none;" target="_blank" title="Contact" rel="noopener noreferrer">contact us</a> for details or check out our <a href="https://neatclean.com/pages/stockists" style=" text-decoration: none;" target="_blank" title="Stockists">stockist section</a> on our website.&#xA0;</p>

We currently only ship to the UK and the Channel Islands. However, we have stockists who do ship worldwide. You can contact us for details or check out our stockist section on our website.

Where do you ship?

Orders, Shipping and Returns

How does a neat subscription work?

Can I swap/change my refills?

Logging into my account

How to skip or reschedule my next delivery

Can I change the frequency of my deliveries?

Update my payment method

Update my delivery address

How can I get in touch about my subscription?

Can I make a one-time purchase?

How do I cancel my subscription?

Payment method issue

Subscriptions

Pump care

Trigger Care

How should I care for my neat bottle?

Pump & Trigger Care

Do you offer free delivery?

How long will it take for my order to arrive?

How do I return an order?

Are neat products vegan?

Are neat products cruelty free?

Are neat products natural?

What is the PH level of the neat multi-surface cleaner?

What is the warning sign on the labels?

Where can I find the ingredients for each product?

Are neat dye free?

Ingredients

How do I open the foaming washing up spray?

Are neat products safe to use around pets?

What surfaces can I use the neat multi-surface cleaner on?

Are neat products safe to use with a septic tank?

Can neat packaging be recycled?

How many refills do I need to use in the neat refill bottle?

Do I need to use filtered water with neat products?

Do I need to use hot water with neat products?

Can I use any bottle with neat refills?

Using neat. products

How do I buy additional neat refillable bottles?

What are the refill bottles made of?

Where are neat products made?

Is the neat refillable bottle empty?

How should I care for my neat bottle to ensure it lasts?

Can I use the same neat refill bottle for different fragrances?

Product FAQs

Product & Ingredients

Delivery method & costs

Can I return my neat order?

How are shipping address changes handled for an order?

How can I cancel my order?

Orders & Payment

Product Updates

What is neat?

About us

How does neat wholesale work?

Wholesale

Discounts & Rewards

How do I stop my hand wash pump from sticking?

Where do you ship?Updated a month ago